Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you submit a booking inquiry, apply to become a vendor, create an account, or contact us. This may include your name, email address, phone number, company name, and event details.

We also collect information automatically when you use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through cookies and similar tracking technologies.

If you make a payment through our platform, payment information (such as credit card details) is processed directly by our payment processor, Stripe. Food Trucksy does not store your full payment card information.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including processing booking inquiries, coordinating events, and communicating with clients and vendors.

We may use your contact information to send you transactional emails related to your bookings, account activity, or vendor status. With your consent, we may also send you promotional communications about Food Trucksy services.

We use analytics data to understand how visitors use our website and to improve the user experience. We use Google Analytics 4 (GA4) for this purpose.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

We share information with vendors only as necessary to fulfill your booking — for example, sharing your event details with an assigned food truck vendor. Vendor contact information and pricing are not shared with clients through the public platform.

We may share information with service providers who assist us in operating our website and conducting our business, including Stripe (payment processing), Google (analytics), and email delivery services. These providers are contractually obligated to keep your information confidential.

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Food Trucksy, our users, or the public.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of certain features.

We use Google Analytics to collect anonymized usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Vendor account information is retained for the duration of the vendor relationship and for a reasonable period thereafter for legal and business purposes. Booking and event records are retained for a minimum of three years.

You may request deletion of your personal information by contacting us at [email protected]. We will honor deletion requests to the extent permitted by applicable law and our legitimate business needs.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data, and the right to object to or restrict certain processing activities.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Food Trucksy Phone: (346) 306-5320 Email: [email protected] Houston, Texas

Questions about your data? Call us at (346) 306-5320 or email [email protected].